Privacy Policy for CleanServices Jacksonville

Effective Date: December 3, 2023

At CleanServices Jacksonville, accessible from https://cleanservicesjax.com, one of our main priorities is the privacy of our visitors, clients, applicants, employees, and users of our services. This Privacy Policy explains the types of information that are collected and recorded by CleanServices Jacksonville and how we use, protect, and disclose that information.

CleanServices Jacksonville operates under CleanServices USA LLC. If you have any questions or need more information about this Privacy Policy, please contact us directly.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

– Visit our website
– Submit a booking request
– Complete a form
– Contact us by phone, email, or text
– Apply for employment
– Request estimates or service information
– Interact with our customer support team

This information may include, but is not limited to:

– Name
– Email address
– Phone number
– Service address
– Billing information
– Employment-related information
– Any other information you choose to provide

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, referring pages, date and time stamps, and on-site activity.

Log Files

CleanServices Jacksonville follows a standard procedure for using log files. These files log visitors when they visit websites. The information collected by log files may include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and the number of clicks. This information is not linked to personally identifiable information and is used to analyze trends, administer the site, track user movement on the website, and gather demographic information.

Cookies and Web Beacons

Like many websites, CleanServices Jacksonville uses cookies and similar technologies to store information such as visitor preferences and the pages on the website that the visitor accessed or visited. This information is used to optimize the user experience by customizing web page content based on browser type and other information.

You may choose to disable cookies through your browser settings. More detailed information about cookie management with specific web browsers can be found on the browsers’ respective websites.

Google DoubleClick DART Cookie

Google is a third-party vendor on our site and may use DART cookies to serve ads to site visitors based upon their visit to https://cleanservicesjax.com and other websites on the internet. Visitors may choose to decline the use of DART cookies by visiting Google’s advertising and content network Privacy Policy at:
https://policies.google.com/technologies/ads

Advertising Partners

Some advertisers on our site may use cookies and web beacons. Each of our advertising partners has its own Privacy Policy for how it handles user data. For convenience, you may review Google’s Privacy Policy here:
https://policies.google.com/technologies/ads

How We Use Information

We use the information we collect to:

– Provide and manage cleaning services
– Process bookings, scheduling, and dispatching
– Communicate with customers regarding appointments and services
– Respond to inquiries and support requests
– Send service-related emails, texts, or phone calls
– Process employment applications and support hiring activities
– Improve our website, customer experience, and operations
– Maintain internal business records
– Comply with legal obligations

SMS Communication and Consent

By providing your phone number through our website, our booking platform, or by contacting us directly, you may consent to receive service-related SMS communications from CleanServices Jacksonville, operated by CleanServices USA LLC.

These messages may include, but are not limited to:

– Appointment confirmations
– Scheduling updates
– Service reminders
– Technician arrival notifications
– Follow-up communication related to requested services
– Customer support communications related to active or requested services

Message frequency varies based on your service activity and level of engagement with our business. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly through our website or main business line.

We do not sell, rent, share, or disclose your phone number or SMS consent information to third parties for their marketing or promotional purposes.

Booking Platform and Third-Party Service Tools

Our booking services may be provided through a third-party booking platform, including https://csjbooking.com and related booking pages used by CleanServices Jacksonville. Information submitted through our booking platform is used in accordance with this Privacy Policy and for the purpose of scheduling, managing, and delivering requested services.

We may also use third-party software and service providers to support scheduling, customer communication, analytics, payment processing, recruiting, and other business functions. These providers are only given access to the information reasonably necessary to perform their services on our behalf.

CleanServices Jacksonville AI and Data Privacy Policy

At CleanServices Jacksonville, we are committed to protecting the privacy and security of our clients, employees, applicants, and website visitors. As part of our commitment to transparency, this section outlines how we use artificial intelligence (AI) and automated tools in our operations while maintaining privacy, data security, and ethical responsibility.

How We Use AI and Automated Tools

We may use AI and automated tools in the following areas:

Scheduling and Logistics – to help optimize service routes, appointment coordination, and scheduling efficiency while maintaining confidentiality of customer information.

Customer Support – to assist with inquiries, responses, and operational communication. Personal information is not intentionally shared beyond what is necessary to support customer service and operations.

Hiring and Employee Management – to assist in reviewing applications, organizing information, or scheduling interviews. Final hiring decisions are made by human personnel.

Quality Control and Feedback Analysis – to help review customer feedback and service trends to improve service quality and operations. When possible, data is aggregated or anonymized for internal analysis.

No Automated Decision-Making Without Human Oversight

AI and automated systems may support internal processes, but they do not independently make final decisions regarding employment, disciplinary action, service eligibility, pricing disputes, legal matters, or contractual obligations without human oversight.

Data Privacy and Security Measures

We take commercially reasonable measures to protect the personal information we collect. These measures may include:

– Strict access controls limiting sensitive data access to authorized personnel
– Secure storage and encryption where appropriate
– Limited data retention based on operational and legal needs
– Platform controls and account protections designed to reduce unauthorized access
– Administrative controls over who may access client, employee, and applicant information

SMS Data Protection

Phone numbers and SMS consent data collected for service-related communications are securely stored and used solely for operational, transactional, and support purposes. This information is not sold or shared with third parties for marketing purposes.

Your Rights and Control Over Your Data

Depending on your relationship with us and applicable law, you may have the right to:

– Request access to certain personal information we hold about you
– Request correction of inaccurate information
– Request deletion of your information, subject to legal, contractual, or operational requirements
– Opt out of certain communications
– Request that we limit certain uses of your information where applicable

Opt-Out of Communications

You may opt out of receiving SMS communications at any time by replying STOP to any text message. You may also contact us directly to request removal from communication lists, subject to our ability to provide requested services and maintain required records.

If you prefer not to engage with AI-assisted or automated communication features, you may contact us directly for assistance.

Third-Party Privacy Policies

CleanServices Jacksonville’s Privacy Policy does not apply to other advertisers or external websites. We encourage you to consult the respective privacy policies of those third-party services for more detailed information, including their data practices and instructions on how to opt out of certain options.

Children’s Information

Protecting children while using the internet is a priority. CleanServices Jacksonville does not knowingly collect any personally identifiable information from children under the age of 13. If you believe that your child has provided this kind of information on our website, please contact us immediately, and we will make reasonable efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website and digital platforms regarding information they share and/or that is collected through those channels. This policy does not apply to information collected offline or through channels other than those specifically referenced here, except where otherwise stated.

Consent

By using our website, submitting information through our forms or booking tools, contacting us, or engaging our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

CleanServices Jacksonville
CleanServices USA LLC
Website: https://cleanservicesjax.com
Booking Platform: https://csjbooking.com
Phone: (904) 447-5668
Email: info@cleanservicesjax.com
Address: 2423 Lake Shore Blvd., Jacksonville, FL 32210